PREVIEW: Municipality adapts its approach to residents’ complaints

eMIS is set to streamline the way the municipality handles reported problems.

The municipality has adopted a new approach to residents’ complaints.

Details of this were given during last week’s meeting of the Newcastle Local Council.

During this, a presentation was delivered on eMIS – the Engineered Management Information System.

This system is set to streamline how the municipality handles reported problems.

At its core, eMIS exists as a call centre system.

However, eMIS also serves as a benchmark, complaint tracker and database.

Municipal Manager, Errol Mswane explained the intention of rolling out eMIS was for calls from residents to be logged, after which problems could be tracked to their resolution.

“It also serves as a monitoring system for us, to ensure problems were properly spoken to.”

For details on how eMIS will handle residents’ complaints, read the full story in this week’s Newcastle Advertiser.

The latest edition hits shelves from Thursday morning onwards.

residents' complaints

For the full story, make sure to get the next edition of the Newcastle Advertiser.

 

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You can also email our offices: Reveshni Douglas at [email protected] or [email protected] Bruce Douglas at [email protected] Tersia Gopi at [email protected] Zianne Leibrandt at [email protected]

  AUTHOR
Bruce Douglas
Journalist

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