Letter: Madadeni Hospital applauded!

Madadeni Hospital

Madam – Madadeni Hospital applauded!

The KZN Department of Health is often marred in various media platforms for its poor service delivery. Often time’s communities take to the streets in demand of services that they expect.

However, it must be understood that Health facilities provide services as effectively and efficiently as possible within their available resources. As a Public Service Manager I fully comprehend that the Public Service is here to serve people by demonstrating commitment to not only meeting standards, but also exceeding them.

Through this platform of printed media I, as a Public Service Manager, pen my experience at Madadeni Regional Hospital over the period 26-28 June 2017; during which time my 71 year old father was admitted for a surgical procedure.

Naturally, my senses were on high alert trying to identify gaps and maybe make a suggestion for improvement. I was pleasantly surprised! The Nurse at the help desk was helpful and directed us appropriately. Although the queue at the assessment center was long it was moving consistently. Minimum and maximum waiting times were displayed, but we were attended to below the minimum waiting time. All staff with whom we interacted was friendly, helpful and courteous.

Upon admission, I found Ward 3A to be clean, neat and tidy. We were attended to by the Operational Manager, N.I. Mthethwa, who was professional and efficient in the execution of her duties. Nursing personnel were empathetic and showed concern. Toilet paper and soap was available in the ablution facilities.

The surgeon, Dr. Cheddie, was cool, calm and collected. He examined my father with respect and courtesy. The surgical procedure as well as the post-operative care was explained in detail and in simple language, so that anyone would understand.

He consulted with my father both pre and post operatively. Upon arrival from theatre, my father was attended to by a Medical Officer in the ward, while Nurses performed observations as per prescribed protocol.

I would like to take this opportunity to thank Dr. Cheddie and his team, Operational Manager N.I. Mthethwa(Ward 3A) and her teams (both day and night personnel) and the Theatre team for their expertise, care, compassion, kindness, hard work and dedication. You have all endorsed Batho Pele Principles and the 6 quality priority areas. Keep up the good work!

Shaun Rashkumar

Assistant Director: Radiography

Newcastle Regional Hospital

Reveshni Moodley

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